Terms and Conditions

1. Introduction

1.1 Agreement to Terms
These Terms and Conditions (“Terms”) govern the relationship between Secura Nexum (“Company”) and any individual or entity (“Customer”) who uses, accesses, or purchases any of the Company’s products, services, or website resources (collectively, “Services”). By visiting, using, or purchasing from the Company, the Customer acknowledges that they have read, understood, and agree to be bound by these Terms.

1.2 Acceptance
If the Customer does not agree to these Terms, the Customer must discontinue use of the Services.

2. Scope of Services

2.1 Service Description
Secura Nexum provides security-related products and services (“Products”), which may include, but are not limited to, installation, maintenance, consultation, and ongoing support. Service details, including prices and specifications, are available on the Company’s official website or authorized communication channels.

2.2 Service Availability
The Company makes reasonable efforts to maintain availability and functionality of its Services. However, it does not guarantee uninterrupted, error-free operation and reserves the right to modify, suspend, or discontinue any portion of the Services at any time without notice.

3. Customer Obligations

3.1 Accuracy of Information
The Customer agrees to provide and maintain accurate, complete, and up-to-date information during registration, booking appointments, or making purchases.

3.2 Compliance with Laws
The Customer must use the Services in compliance with all applicable local, state, and federal laws and regulations.

3.3 Prohibited Conduct

• The Customer must not engage in any activity that disrupts or interferes with the Company’s systems or networks.
• Unauthorized attempts to access or modify the Company’s data or systems are strictly prohibited.

4. Intellectual Property

4.1 Ownership
All trademarks, logos, designs, and other intellectual property associated with Secura Nexum (“Intellectual Property”) are owned by or licensed to the Company.

4.2 License
The Company grants the Customer a non-exclusive, non-transferable, revocable license to use the Services strictly in accordance with these Terms. No other rights are transferred to the Customer.

4.3 Restrictions
Reproduction, distribution, modification, or creation of derivative works from the Company’s Intellectual Property without prior written consent is prohibited.

5. Appointments

5.1 Booking
Some Services may require appointments (e.g., installation or on-site consultation). Appointments can be booked through the Company’s designated online system or any authorized method. The Customer must ensure the accuracy of appointment details.

5.2 Rescheduling and Cancellations

• Customer Cancellations: The Customer must provide at least 24 hours’ notice to reschedule or cancel. Failure to do so may result in a cancellation or missed appointment fee.
• No-Show Policy: If the Customer is not present or fails to provide necessary access at the scheduled appointment time, the Company reserves the right to charge a missed appointment fee.
• Company Cancellations: The Company may reschedule or cancel appointments due to technician unavailability, severe weather, or other circumstances. In such cases, the Customer will be notified promptly, and a new appointment date will be arranged.

6. Payment Terms

6.1 Pricing and Fees

• All prices are listed in U.S. dollars unless otherwise stated.
• The Company reserves the right to adjust pricing or fees at any time without prior notice.

6.2 Payment Methods
The Company accepts various payment methods, as indicated on its official website or other communications. The Customer is responsible for providing valid payment information and for paying all charges incurred under their account.

6.3 Late Payments

• Late payments may incur additional fees and/or service suspension until the outstanding balance is settled.
• Any fees, such as returned check fees or chargeback fees, will be billed back to the Customer.

7. Warranty

7.1 One-Year Workmanship Warranty

• Coverage: Secura Nexum warrants the quality of its workmanship for a period of one (1) year from the date of service completion (“Warranty Period”). This warranty covers defects in materials and workmanship related to the installation or service performed by Secura Nexum.
• Scope: During the Warranty Period, if any defects directly result from the Company’s workmanship, the Company will, at its sole discretion, repair or replace the defective part(s) or re-perform the service at no additional charge to the Customer.

7.2 Warranty Claims

• Process: To initiate a warranty claim, the Customer must contact the Company’s customer service within the Warranty Period and provide proof of purchase or evidence of the service date.
• Inspection: The Company may request to inspect the allegedly defective product or installation before determining coverage under this warranty.

7.3 Exclusions
This one-year workmanship warranty does not cover:

• Normal wear and tear or cosmetic damage not affecting functionality.
• Damage caused by misuse, neglect, abuse, accidents, or unauthorized modifications.
• Damages resulting from acts of nature or force majeure events (e.g., floods, earthquakes, severe weather).
• Any unauthorized repairs, alterations, or use of parts not approved by the Company.
• Product or system components that are covered by separate manufacturer warranties.

7.4 Disclaimer
Except for the one-year workmanship warranty stated above, all Services and Products are provided “as is” to the maximum extent permitted by law. Any additional manufacturer warranties may apply according to the respective manufacturer’s policy.

8. Returns and Refunds

8.1 Return Policy
The Company’s general Return and Refund Policy applies to all eligible Products, as specified on the Company’s website or official documentation.

8.2 Refund Process
If a refund is approved, payment will be processed via the original payment method or another mutually agreed upon method. Shipping, handling, or restocking fees may be deducted from the refunded amount where applicable.

9. Limitation of Liability

9.1 To the fullest extent allowed by law, Secura Nexum shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, arising from or related to the use or inability to use the Services.
9.2 In no event shall the Company’s total liability under these Terms exceed the amount paid by the Customer for the specific product or service giving rise to the claim.

10. Indemnification

10.1 The Customer agrees to defend, indemnify, and hold harmless Secura Nexum, its affiliates, officers, employees, and agents from and against any and all claims, damages, obligations, losses, liabilities, costs, or debt (including attorneys’ fees) arising from:

• (a) The Customer’s use or misuse of the Services.
• (b) The Customer’s breach of these Terms.
• (c) Any violation of law or regulation by the Customer.
• (d) Any infringement or misappropriation of intellectual property rights by the Customer.

11. Governing Law and Dispute Resolution

11.1 Governing Law
These Terms, and any disputes arising from them, shall be governed and construed in accordance with the laws of the State of Missouri, without regard to its conflict of laws principles.

11.2 Arbitration
If a dispute cannot be resolved through good-faith negotiations, such dispute shall be submitted to binding arbitration under the rules of the American Arbitration Association (AAA). The arbitration shall be held in the State of Missouri, in English, and the arbitrator’s decision shall be final and binding.

12. Force Majeure

12.1 The Company shall not be liable for delays or failures in performance resulting from events or circumstances beyond its reasonable control, including but not limited to acts of God, natural disasters, labor disputes, government actions, or power interruptions.

13. Amendments and Updates

13.1 The Company reserves the right to revise, update, or modify these Terms at any time.
13.2 Continued use of the Services after changes have been posted constitutes acceptance of the revised Terms.

14. Termination

14.1 By the Company
The Company may terminate or suspend the Customer’s access to the Services if the Customer violates these Terms or if the Company is required to do so by law. Upon termination, any licenses granted to the Customer shall immediately cease.

14.2 By the Customer
The Customer may terminate use of the Services at any time by ceasing to access them or by requesting account closure from the Company.

15. Notices

15.1 Any notices or communications required or permitted under these Terms shall be deemed properly given when sent via email or first-class mail (postage prepaid) to the latest contact information the Company has on file for the Customer.
15.2 The Company’s official contact information is provided on its website.

16. Severability

16.1 If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, that provision shall be modified to the minimum extent necessary to make it valid and enforceable, and the remaining provisions shall remain in full force and effect.

17. Waiver

17.1 The failure of the Company to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision in that or any other instance.

18. Entire Agreement

18.1 These Terms, together with any policies, guidelines, or additional documents referenced herein, constitute the entire agreement between the Customer and Secura Nexum. They supersede all prior oral or written understandings, representations, or agreements relating to the subject matter of these Terms.

Last Updated: Dec 31, 2024

For any questions or clarifications regarding these Terms and Conditions, please contact Secura Nexum using the information available on our official website.